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Business Text Messaging Built for Flexible Customer Communication
Not every customer interaction starts with a phone call. SQUIBIT gives organizations a direct, professional way to send and receive business text messages, allowing teams to manage customer messaging alongside voice communication within one connected business communication platform. From appointment reminders and service updates to sales follow-ups, customer support, and everyday conversations, SQUIBIT Messenger makes business texting part of the way your team communicates with customers. Employees can use messaging when a phone call is not necessary or convenient, giving customers more ways to engage while keeping business conversations connected to your organization.
Customer communication does not always require a phone call. SQUIBIT Messenger gives businesses a direct and convenient way to connect with customers through SMS and MMS for updates, reminders, confirmations, follow-ups, and support conversations. Teams can send and receive text messages using their business number, keeping customer conversations organized within a dedicated platform built for business messaging. Employees can manage individual conversations, respond to customer inquiries, and use text messaging when a phone call is not necessary or convenient.
SQUIBIT Messenger complements SQUIBIT UC, giving organizations dedicated solutions for both business messaging and voice communication. Together, SQUIBIT® gives teams the flexibility to choose the right channel for each customer interaction while helping customers stay connected, informed, and engaged.
Give your organization a flexible business messaging platform that makes it easy to send and receive text messages, manage customer conversations, and keep messaging organized across your team.
Give customers a convenient way to communicate with your business through text messaging. SQUIBIT Messenger helps teams send updates, confirmations, reminders, follow-ups, and support messages while giving customers the ability to respond and continue the conversation. Whether messaging is used for a quick update, appointment reminder, customer question, or ongoing conversation, SQUIBIT Messenger gives your organization a flexible communication channel that makes it easier to stay connected and responsive to customers.
Manage customer text conversations within SQUIBIT Messenger, giving authorized employees a centralized place to send, receive, and respond to business messages.
Send appointment reminders, confirmations, service updates, notifications, and other timely information to help keep customers informed.
Communicate with customers through a dedicated business messaging platform instead of relying on employees’ personal numbers or disconnected messaging tools.
Use the same business number for voice calls through SQUIBIT UC and text messaging through SQUIBIT Messenger, giving customers one familiar number for communicating with your organization.
Handle reminders, confirmations, service updates, follow-ups, and everyday customer conversations through a dedicated business messaging channel built for the way your team already communicates.
Access SQUIBIT Messenger through mobile apps for iOS and Android or through the browser-based web app, so team members can send and receive business text messages whether they are in the office, working remotely, or on the go.
Communication That Works With the Tools Your Team Already Uses
Business text messaging is more effective when employees have customer information within reach. SQUIBIT Messenger connects with supported CRM platforms and business applications, helping teams access customer context while managing text conversations. Integrations with leading CRM platforms can give employees access to customer records, communication history, and follow-up information alongside messaging workflows. Connected tools help reduce manual data entry, keep customer interactions organized, and give employees better context when communicating with customers. By connecting business text messaging with the tools your team already uses, SQUIBIT Messenger helps employees manage customer conversations more efficiently, stay organized, and follow up with fewer manual steps.
Integrate NowCustomer communication does not always follow the same path. Some interactions are better handled with a phone call, while others can be managed quickly and conveniently through text messaging.
SQUIBIT Messenger gives teams a dedicated platform for business text messaging, making it easy to handle reminders, confirmations, service updates, follow-ups, and everyday customer conversations. When an interaction is better suited for a phone call, SQUIBIT UC provides the voice communication tools employees need to continue the conversation.
Together, SQUIBIT Messenger and SQUIBIT UC give organizations flexible options for voice and text communication, allowing employees to use the right channel for each customer interaction while maintaining a consistent, professional business presence.
| Feature | What It Does |
|---|---|
| Two-Way Text Messaging | Send and receive business text messages so teams can answer customer questions, provide updates, and manage ongoing conversations using a professional business number. |
| MMS Messaging | Send a single text message to multiple recipients or predefined groups for announcements, reminders, service updates, notifications, and other time-sensitive communication without sending messages individually. |
| Scheduled Messaging | Schedule text messages to be sent at a future date and time, making it easier to plan reminders, confirmations, follow-ups, announcements, and other customer communications in advance. |
| Drip Campaigns | Create automated sequences of scheduled text messages delivered over time to support follow-ups, customer engagement, reminders, and other recurring communication workflows without sending each message manually. |
| Contact Uploads & Contact Lists | Upload customer contacts and organize them into contact lists for easier messaging and audience management. Use lists to organize recipients for broadcast messages, scheduled communications, drip campaigns, and other targeted messaging workflows. |
| Shared & Dedicated Business Numbers | Give multiple team members access to a shared business number for managing customer conversations together, or assign dedicated numbers to individual employees when direct communication is preferred. |
| Mobile & Web Access | Access SQUIBIT Messenger through mobile apps for iOS and Android or through the browser-based web app. Team members can send and receive business text messages, manage customer conversations, and stay connected whether they are in the office, working remotely, or on the go. |
| Professional Business Messaging | Communicate with customers through a dedicated business messaging platform instead of relying on employees’ personal numbers or disconnected messaging tools. |
| Centralized Message Management | Manage customer text conversations within SQUIBIT Messenger, giving authorized employees a centralized place to send, receive, and respond to business messages. |
| CRM & Business Application Integration | Connect messaging workflows with supported CRM platforms and business applications to help keep customer information, communication history, and follow-up activities organized. |
| Customer Notifications | Send appointment reminders, confirmations, service updates, notifications, and other timely information to help keep customers informed. |
| One Business Number for Calls & Texts | Use the same business number for voice calls through SQUIBIT UC and text messaging through SQUIBIT Messenger, giving customers one familiar number for communicating with your organization. |
| Authorized Team Access | Give authorized employees access to business messaging based on your organization’s communication requirements and administrative permissions. |
SQUIBIT Messenger gives organizations a flexible way to manage everyday customer communication across sales, service, support, appointment-related interactions, and other business workflows. Teams can use text messaging for quick updates, reminders, confirmations, follow-ups, and ongoing conversations when a phone call is not necessary or convenient. From individual conversations to broadcast messages, scheduled communications, and automated drip campaigns, SQUIBIT Messenger helps teams stay connected with customers while keeping business messaging organized and accessible.
Respond to customer questions, provide service updates, and continue conversations through business text messaging when a phone call is not necessary. SQUIBIT Messenger gives support teams a direct and convenient way to communicate with customers, provide timely information, and keep service conversations moving.
Follow up with prospects after calls, inquiries, or meetings through business text messaging. SQUIBIT Messenger gives sales teams a convenient way to continue conversations, share updates, answer questions, and stay connected with prospects between phone calls—helping keep opportunities moving without requiring every interaction to become another call.
Send appointment confirmations, reminders, scheduling updates, and rescheduling information through business text messaging. SQUIBIT Messenger gives organizations a direct and convenient way to keep customers informed before scheduled appointments while reducing the need for manual follow-up calls.
Keep customers informed with timely service updates, status changes, completion notices, and next-step information through business text messaging. SQUIBIT Messenger gives teams a convenient way to provide important updates as they happen, reducing the need for routine phone calls while keeping customers informed throughout the service process.
Send timely notifications, alerts, confirmations, and important updates through business text messaging. SQUIBIT Messenger gives organizations a direct and professional way to keep customers informed about information that matters, helping teams communicate proactively without relying on a phone call for every update.
At SQUIBIT®, implementation involves more than simply activating a messaging service. Our team works with your organization to configure SQUIBIT Messenger, organize users and business numbers, connect supported CRM platforms and business applications, and align messaging workflows with the way your teams communicate with customers.
From initial setup and integration configuration to ongoing changes and support, SQUIBIT® provides the guidance needed to keep SQUIBIT Messenger aligned with your organization as users, departments, customer communication needs, and business workflows evolve.
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Give your organization a flexible business text messaging platform built for customer conversations, timely updates, follow-ups, broadcast messaging, and automated communication.
SQUIBIT Messenger gives teams a professional way to send and receive text messages, manage customer conversations, schedule messages, create drip campaigns, and reach multiple recipients from one dedicated messaging platform. With mobile and web access, shared or dedicated business numbers, contact management, and supported CRM integrations, SQUIBIT Messenger gives your organization the flexibility to keep customers connected while making everyday business messaging easier to manage.
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